Refund Policy

At Oz Garden Tools, we strive to provide our customers with the highest quality gardening tools and equipment. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented a comprehensive refund policy to ensure your satisfaction.

30-Day Money-Back Guarantee

We offer a generous 30-day money-back guarantee on all purchases made through our website. This means that if you are not completely satisfied with your gardening tool or equipment, you can return it to us within 30 days of the purchase date for a full refund.

Conditions for Refund

In order to qualify for a refund, the following conditions must be met:

  1. The item must be returned in its original packaging, in unused and undamaged condition.
  2. The item must be accompanied by the original receipt or proof of purchase.
  3. The return must be initiated within 30 days of the purchase date.

How to Initiate a Refund

If you would like to initiate a refund, please follow these steps:

  1. Contact our customer support team at support@ozgardentools.com or call us at 1-800-123-4567 to inform us about your intention to return the item.
  2. Our customer support team will provide you with a return authorization number and further instructions on how to proceed.
  3. Package the item securely, including all original accessories and documentation, and clearly write the return authorization number on the package.
  4. Ship the item back to us using a trackable shipping method. Please note that the cost of return shipping will be the responsibility of the customer.
  5. Once we receive the returned item and verify its condition, we will process your refund within 5 business days.

Exceptions

While we strive to provide a hassle-free refund experience, there are a few exceptions to our refund policy:

  • Items that have been used, damaged, or are not in their original packaging may not be eligible for a refund.
  • Gift cards and promotional items are non-refundable.
  • Shipping fees are non-refundable.

Customer Satisfaction is Our Priority

At Oz Garden Tools, we value our customers and their satisfaction. We are committed to providing you with the best gardening tools and equipment, and we stand behind the quality of our products. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your gardening experience is enjoyable and stress-free.